Adobe should prompt you for the authorization.Go to your public library website and get a NEW book ( it has to be a New one!).Erase the authorization for the E-reader (Go to the side menu of ADE).Erase authorization on ADE (Go to the Help Menu at the top).(really delete, you’ll have to redownload it with the “.acsm” file from the public library websites later) Open Adobe Digital Editions on the computer.Connect your e-reader to the computer and keep it connected until step 8.Delete the problem book(s) from your E-reader.If you miss a step, it likely won't work so follow the guidelines carefully. I had to make these guidelines for my wife anyway so I might as well post them here. So basically I combined a couple of the things of everyone and wrote down what I did that helped me in what I believe are clear words. I've been stuck with this issue for quite a while now and have tried to do everything as explained all over the forum. Disconnect your e-reader from the computer.Again, select "ereader" in ADE and check that the book(s) can be read there. Re-upload what were the problem book(s) to your e-reader.If it opens there, it's likely that it will open in your e-reader. Try opening the book in the ereader area. Select "ereader" (ie: NOT all items, or borrowed items, or.). Go to the side menu of ADE to re-authorize your ereader. If it doesn't, go back to "help" at the top and reauthorize ADE. Adobe will then PROMPT YOU for the authorization. Go to your public library website and get a NEW book. Keep the e-reader connected to the computer. Erase the authorization for the ereader (go to the side menu of ADE). Erase authorization on ADE (Go to the Help Menu at the top). Check to see if you can read the problem book(s) in ADE.
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